MP
Merlin P

1 reviews | Active since Sept 2013

17 Sept 2018, 17:51

POOR AFTER HOUR SUPPOR ABSA INTERNATIONAL

I would like to complain about misleading online information as displayed on the Absa website. I tried contacting Absa International on ***the voice recorded message has banking hours 08:30-16:30 yet the online displays 7 Days a week 24 hours. Such a disgrace as I urgently needed to convey the MTCN to the recipient overseas after I had made an online Western Union transaction earlier the afternoon and by the evening still nothing received by Absa hence my UNSUCCESSFUL PHONE CALL TO ABSA.

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Replies (1)
Absa
Absa's reply18 Sept 2018, 13:15
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd