POOR ABSA VEHICLE FINANCE CALL CENTER

ABSA Vehicle Finance department (call center) sucks! Firstly, the fact that you can't skip the phone prompt options to get directly to a real person is beyond me. This whole ordeal started when I called on the 6th of Dec to arrange a border letter to take my family on holiday to Namibia. 15min on the phone and the person said that it has been done I should get an email shortly. I got an sms (although no reference number or similar). To this date I have not yet received and email with the letter and reg doc. I tried calling the call center numerous times, but it bombs out because they can't send me a mobile phone confirmation and then tells me try again later because they are experiencing technical difficulties... since last week apparently. We are leaving this coming weekend and seems like my holiday will be canceled due to poor services by ABSA. PLEASE HELP ABSA!