Poor Absa Trust Response

Purpose of my writing is I recently assisted my sister with taking her car (which is under the Absa Trust) for service and parts repairs especially after the attempted hijacking damages,

Shared necessary quotes and supporting documentation to absa trust for payments, but because of absa’s lack of communication and poor ETA (Expected Turn Around), service provider quotes expire within 7 days and prices change, therefore payment was eventually made weeks late of which further delayed repairs and parts ordering,

Eventually when I managed to re-book the car, there were additional charges incurred, I wrote to absa again informing of the new developments, service provider kept the car for 2 weeks as it could not be released without payments,

Upon seeing that there was a lack of response from absa, I then decided to borrow some monies so I can have the vehicle released and avoid more penalties, I once again wrote to absa trust clearly explaining the situation and steps I had taken, submitted receipts as proof of payment in the request of a refund, their 5-7 working days turnaround times for request has lapsed, numerous follow up emails have been shared, and there is still lack of communication/updates of the refund status,

With the advance technology that South Africa currently has, I will rate absa as the poorest if they still need 7 days to process enquiries with all documentations submitted in order, I will email the whole absa trust department but none of them give constructive feedback, I have been rotating from Akhona Williams, Samukelisiwe Nhlabathi to Khumo Choabi, I am on my third week and only frustration is adding up, Absa bank needs to improve their services, I closed my banking account because of such, and I wouldn’t recommend it to anyone.

I didn't claim for the diagnostics amount I paid for, however I would like to be refunded the other additional amount.