Poor absa sevice

I am very upset and appalled by absa banks poor service. I im going to take all my accounts to another bank. I had an unauthorized debit order go off on my account this afternoon. I then immediately phoned absa *****. I was directed to absa enquiries, and after waiting on the line for nearly 40 minutes, the line was cut off. I the proceeded to phone absa ***** again, at which point I was told that they can unfortunately not help me as the people have gone home. This after waiting nearly 40 minues on the line for enquiries. I cannot deal with this anymore. I need to find myself another bank, as this has been the umpteenth time that this has happened. Thanx for nothing absa. This after being a loyal supporter of your bank for 24 plus years