Poor Absa service for tax certificate

Item: Absa
Rating: 1
Author: Maryke N

On 30 July 2018 I phoned the ABSA call centre to ask for my tax certificate. The call centre operator told me to request this via email from ********** and it would take 48 working hours. I immediately send the email. It is now 9 working days later and my email hasn’t even been acknowledged in any way. This is the worst service ever from any bank and that is one of the reasons I changed to a different bank. What else am I supposed to do to get my tax certificate????

Helpful (0)

Replies (2)

Absa's replyOfficial

13 Aug 2018, 14:53

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa's reply13 Aug 2018, 14:53

Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Maryke N's updateReviewer Update

17 Aug 2018, 10:24

Had a response from Vanessa Crowe from Absa on 13 August to resolve my problem within 2 working days. It is now the 4th working day and I’m still waiting. I’ve emailed and tried to phone her unsuccessfully. She doesn't respond to anything. Seems this poor service at Absa is standard practice and not even a hellopeter complaint inspires them to do better. Unacceptable.

Maryke N's update17 Aug 2018, 10:24

Reviewer Update