Poor ABSA service!

Absa is using this Covid pandemic for an excuse for BAD service!!! Apparently most of their agents are working from home? I was cut off several times and spend a loooong time on the phone to reverse an ******* debit order of R1470 for my girlfriend! This is totally unacceptable! ABSA is making it as difficult as possible to reverse a invalid debit order! I was so embarrassed that I even suggested to my girlfriend to do the reversal over the phone!! AND why cant a debit order be stopped over the phone? Companies are taking advantage of this fact!! Hell man this is the year 2020 and is my money and my account!! We the customers are sick an tired of paying a fortune in banking fees for such a pathetic service! AND sick in tired of *********** PEOPLE!!!!!