Poor Absa service

I have been having non stop issues was Absa regardibg first porting my account from savings to Cheque, the it was getting a working card. I have an Ultimate Plus cheque account and was told i have Bidvest lounge access, which i dont have as it was not linked to my account. It is one problem on the next. I have been with Absa for 20 plus years, and service it certainly declining rapidly, as you can just not get hold of anyone who can help you. I am at the point of being so fed up that i feel like i cna scream.i will never recommend Absa as a bank to anyone who asks me