Poor ABSA Private Bank

Nthabiseng, I currently have a universal loan account (two properties), and sold the one property in March 2018. The transfer attorneys managing the transfer, requested cancellation figures from ABSA (correspondence via email records) via my private banker, on the following dates: 20/03/2018, 04/04/2018, 23/04/2018, 08/05/2018, 09/05/2018, 10/05/2018, 14/05/2018, 16/05/2018, 18/05/2018. I have also repeatedly enquired from my banker, regarding this matter. In some instances there was no correspondence, and other instances where dates were mentioned to the transfer attorneys when final figures would be provided from your credit department, but to no avail. This now has consequences, as the new owner needs to move into the house at the end of May, and is now contesting the occupational rent to be paid (seeing that there will not be transfer before 31 May) as the problem has eminated due to my bankers. This is placing unneccesary stress on my family, and affecting my health. Up until this evening I have not received any feedback from my bankers. I will seriously like to know by tomorrow when these figures will be sent to the transfer attorneys. It is very sad that I have to use a public space to get feedback, but I suppose these are the times we are living in.