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OB
Orlando B

1 reviews | Active since Mar 2018

29 Mar 2018, 18:53

Poor ABSA customer service

Absa Bank and in particular ABSA Home Loans has been extremely disappointing in the level of customer service. I have been receiving the wrong customer home loan statement for over a number of weeks. I have received little to no assistance from ABSA with the last email saying i will be contacted - however, i keep constantly getting the wrong statement with no assistance being received from either the official email address ********** or the contact number provided on emails.

This was not my problem and a complete stuff up on ABSA's side - however, i am having to run around and fix something that ABSA apparently care little to correct. It is also extremely concerning the level of care taken in sending customer statements out.

Literally all i want is to get my own statement - i am seriously now trying to change my home loan to another bank.

0
Replies (4)
Absa
Absa's reply04 Apr 2018, 07:48
Official

Dear Customer

Thank you for bringing this matter to attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,

OB
Orlando B's update04 Apr 2018, 08:47
Reviewer Update
Hi Claudette Please can you email me your contact details and i will provide you with the relevant information. Thank you so much. Orlando
Absa
Absa's reply05 Apr 2018, 14:18
Official

Dear Customer

Please forward full complaint details to ***

Regards

Claudette

Best regards,

OB
Orlando B's update08 Mar 2019, 07:50
Reviewer Update
Over the last year the service I continually receive from ABSA can be explained in no other way than shocking - I am yet to have my query from a year ago resolved. Short term fixes have in part worked but I am yet to receive a regular statement from ABSA despite numerous requests. In future I will never to business again with ABSA given their attitude to assisting customers. Previously I used to get physically mailed monthly statements, ABSA suggest me changing to receiving statements electronically which I do. Worst decision made as I have never gotten a statement since - I also get told that statements are only quarterly which would be somewhat acceptable. However, that too doesn't happen. I constantly have to chase as the customer without someone actually taking an interest on ABSA's side. Worst of all I have been getting someone else's statement and nothing seems to be done about this either. I then make the mistake of asking for assistance in someone sending me a statement that I need for tax purposes - what happened, it was ignored like previous requests. The level of service is constantly below expectation.