Poor Absa Claim services (poor contractor)

Absa Claims Claim Number: ***

During December, we had water damages in our home and put in a claim at ABSA Claims. Absa Claims then proceeded to appoint a company to fix the ceilings, closets and linen closet shelves. On first inspection, he said that he was going to replace three of the four ceilings as well as the closets and the linen closet. He never replaced the three ceilings that he originally said he would. He painted the ceilings with cheap white ceiling paint, which was originally painted with special anti-bacterial ceiling paint. After a week, some of the ceilings that he painted, are already starting to turn yellow because of the water damage. The fitting of the light is so rusted that we cannot even replace the lightbulb. The company also only replaced the bases of two out of the four closets that were damaged and even there they managed to mess up. They are skew and a poorly fitted into the closets. I called him and Absa Claims on Friday 10/02/2023 and I have gotten no reaction out of anyone. We have started on the 9th of January 2023 with this claim, and we are not even halfway. Only the alarm system and the shelves of the linen closet has been fixed so far and the carpet company are on their way, but they cannot start if the closets aren't finished. He even insisted on his payment of R800.00 and he never showed his face again.

I called the Absa Claims call centre numerous times and every time ended up with someone else even when I asked to speak to Jennifer and Ella, the assessor (who didn't even pitch up). Ella said that she would give me her email address so that I can send the pictures of the damages, but she never reached out again.