Poooooooor service
<p>So I have app**** for and ABSA gold credit card which I'm really NOT happy with all the people that helped me and escalated my case needs to be fired for not getting back to me or like they said the will provide feedback. How the hell do you you apply for and agree to a limit of 40 000 and only get 24 000 what happened to the other half its been a week now I've been in and out of the bank phoning the credit card department complaints department and no one wants to take ownership of their mess I wonder who will respond to this mail I will have to hello Peter this article as well maybe then ABSA will REALISE that they need to stand for what they say coz honestly I have lost all faith I you guys as a bank I will have to take my business elsewhere.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Investigating is one thing so I want you guys to go into my history since I app**** for this credit card the very first guy who helped me. Listen to the calls and details given to me and how I agreed on the amount I app**** for but was NOT given it. It's been two weeks now. I kinda lost trust in you guys as a bank.
Investigating is one thing so I want you guys to go into my history since I app**** for this credit card the very first guy who helped me. Listen to the calls and details given to me and how I agreed on the amount I app**** for but was NOT given it. It's been two weeks now. I kinda lost trust in you guys as a bank.
a reply from absa client service on 15 August 2016
was that my acc case will be investigated ??????
then on 17 August 2016
you guys appologise for a delay in response to my email, asking me to provide you with my ID number which i did, its been two days and still nothing. WHERE IS MY RESPONSE, WHO IS TAKING OWNERSHIP OF THIS MATTER, I DONT SEE ANY MAIL OR ANYBODY CALLING ME, WHAT IS HAPPENING ABSA???????
WHAT IS HAPPENIING ?????????
a reply from absa client service on 15 August 2016
was that my acc case will be investigated ??????
then on 17 August 2016
you guys appologise for a delay in response to my email, asking me to provide you with my ID number which i did, its been two days and still nothing. WHERE IS MY RESPONSE, WHO IS TAKING OWNERSHIP OF THIS MATTER, I DONT SEE ANY MAIL OR ANYBODY CALLING ME, WHAT IS HAPPENING ABSA???????
WHAT IS HAPPENIING ?????????
Charles Lakis
Nomonde Willem
Chesray Dominges
ABSA Contact Centre
I NEED ANSWERS ?????
Charles Lakis
Nomonde Willem
Chesray Dominges
ABSA Contact Centre
I NEED ANSWERS ?????
So its Monday morning, i received a call from ABSA on Friday at 13:24, This lady was kinda helpful untill i realized i hear the same story over and over and over.... She tells me that she will take ownership of my case and personally follow up EVERYDAY ( WOW ) i agree and say thank you and tried to be as calm as ..... so she tells me dont worry i will mail you with all the details regarding your case again i was kinda thankful ITS MONDAY... I STILL HAVENT RECEIVED ANY MAIL REGARDING MY CASE OR MONEY OR ANYTHING..
HOW LONG STILL HOW LONG DOES YOUR MESS TAKE TO CLEAR COZ I REALY NEED YOUR HELP BUT IT DOES NOT MEAN YOU CAN DO WITH ME AS YOU PLEASE I NEED VALID ANSWERS
So its Monday morning, i received a call from ABSA on Friday at 13:24, This lady was kinda helpful untill i realized i hear the same story over and over and over.... She tells me that she will take ownership of my case and personally follow up EVERYDAY ( WOW ) i agree and say thank you and tried to be as calm as ..... so she tells me dont worry i will mail you with all the details regarding your case again i was kinda thankful ITS MONDAY... I STILL HAVENT RECEIVED ANY MAIL REGARDING MY CASE OR MONEY OR ANYTHING..
HOW LONG STILL HOW LONG DOES YOUR MESS TAKE TO CLEAR COZ I REALY NEED YOUR HELP BUT IT DOES NOT MEAN YOU CAN DO WITH ME AS YOU PLEASE I NEED VALID ANSWERS