lM
lydia M
1 reviews | Active since Jul 2016
04 Oct 2022, 08:52
Pool customer service
I have requested ABSA to update my ITC bond records with the correct balance last month in the beginning of September. It is still not updated. Today's date is the 4th of October no update done to correct my balance.
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Absa's replyOfficial
04 Oct 2022, 12:10Dear lydia muthula
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***7.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***7.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply04 Oct 2022, 12:10
Official
Dear lydia muthula
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***7.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***7.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,