Policy Schedule Q*** - ****** insured Samsung A5 cellpohone

<p>I submitted a cellphone claim last year in November and to date Absa idirect has not re-imbursed me for the lost phone. Instead they ask me for the phone's activity report which my service provider cannot produce because they say they don't generate such reports. The insurance company must contact the manufacturer to obtain such a report. I tried to do that myself but to do that you have to purchase a special programme that enables the user to generate the report. I insured my phone in good faith and now that it's been ****** it's my responsibility to contact Samsung even if it means at my own expense. I want re-imbur*****t for my lost phone, period.</p>