policy of late mom not sorted after a year

good day louisa groenewald here

to start with absa thats the worst bank ever if it comes to claims.my mother that past away last year 9 october 2021 had a policy at absa and its been a year now and not been sorted till today.we went to absa shelly beach to hand in all required docs for the claim and never heard from them again and so we went to portshepstone absa and also handed the docs that was missing that shelly beach didnt told us or let us know,the funaral place that gave my mom a bural needs to be paid is on our case,some of my moms accounts needs to be settled and now the lawyers is sending out docs to my house,i need the policy to be paid to pay the accounts,but everytime we go to the bank they give us info we heard for the past year,nothing gets to be done and now decided to ask hellopeter to assist,we travel on our own expensise to go hear the same old line of waiting,i dont know who we can go talk to at the bank to sort this matter,my moms money is alredy showwing but they dont wane pay it out to me thats the executor of here belongings,we are done with this absa and no one wants to assist to get this account sorted,we also think of getting a lawyer to sort this matter and news papers

my mother detals is HC Fourie id number ***