LG
Lindile G
1 reviews | Active since Jul 2020
12 Oct 2020, 14:10
Policy increased twice
I have a funeral policy with Absa which increases by 5% every year. They added the increase for this year in July and increased the premium again in August. I phoned absa life during first week of September, the agent said they will investigate and give me a call but they havent provided feedback. I also sent an email and only got automated response.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
12 Oct 2020, 15:22Dear Lindile Gwala Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4
Kind regards, Rezona Louw Group Customer Care
Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa's reply12 Oct 2020, 15:22
Official
Dear Lindile Gwala Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4
Kind regards, Rezona Louw Group Customer Care
Kind regards, Rezona Louw Group Customer Care
Best regards,