Policy Document Update

Good afternoon,

I recently got married and added my husband to my family funeral plan.

Please advise who I can speak to, to have the following actioned: 1) My name and surname changed on the system 2) My marital status changed to married 3) Updated documents reflecting the aforementioned to me.

I've attached my ID, my husbands ID and marriage certificate for your perusal in countless emails with no resolution.

Margaret called me and advised me to visit the Bank and change the details there? Surely if you can amend my debit order via the phone, you can accept my updated documents and letter of confirmation via email.

Your services are indicated as 7 days per week, 24 hours per day, but no one responds to your emails!

FNB allows people to open bank accounts with selfies and you guys expect people to go to the bank to update documents but if you want your money, sure that can be done via telephone.