Policy cancellations

In May I went to Absa Cape Gate to cancel the life insurance policy I have on a bond, as it was replaced by a better insurance policy I took out. This policy was seeded to the bond. It is now September and after many calls and MORE visits to various branches, hours of standing in queues and being assured that it will be cancelled and the premiums deducted since May will be refunded, once AGAIN I have been debited for a policy I NO LONGER NEED. I have resorted to posting publically in an effort to have this policy cancelled and all premiums since May refunded. All necessary paper trails is on the system for reference.