Plz close my cheque account

I thought moving to Absa was a good idea, instead it has given me more grief than anything else. My card was delivered but I couldn't request a pin over the phone and had to physically visit a branch, where I had to wait an hour before being assisted. To make matters worse, payment was declined coz I had exceeded point of sale limit, which I couldn't update on the app. I also tried to close my account and was advised to visit a branch again! Moving to Absa was the worst decision I've made! Plz assist to close my account without having me visiting thr branch.