SR
Sharné Reagan
1 reviews | Active since Jan 2020
27 May 2022, 09:38
Please upgrade your phone lines!
I am a very loyal client of ABSA bank but the service I am receving this tie around is shocking! Cosdiering I have a bond and various absa accounts one would think after calling them 6 times and the line being faulty on their side they would call me back! After eventually getting throught to them they just cannot assist me and sent an email to seomeone who can and I just need to wait?? how crazy is that?
Not happy at all!!!!!!!!!!!
Helpful (0)
Replies (6)0
Replies (6)SR
Sharné Reagan's updateReviewer Update
27 May 2022, 12:44ABSA: your loan application has been received. A consultant will call you shortly to finalise your application. Thank you for choosing Absa as your loan provider. Your loan reference no. ***. FSP/NCRCP7
SR
Sharné Reagan's update27 May 2022, 12:44
Reviewer Update
ABSA: your loan application has been received. A consultant will call you shortly to finalise your application. Thank you for choosing Absa as your loan provider. Your loan reference no. ***. FSP/NCRCP7
Absa's replyOfficial
27 May 2022, 12:44Dear MISS SJ VAN DER WESTHUIZEN
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply27 May 2022, 12:44
Official
Dear MISS SJ VAN DER WESTHUIZEN
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
SR
Sharné Reagan's updateReviewer Update
27 May 2022, 14:03What a joke Lebogang Mashiane!
SR
Sharné Reagan's update27 May 2022, 14:03
Reviewer Update
What a joke Lebogang Mashiane!
SR
Sharné Reagan's updateReviewer Update
30 May 2022, 09:53No feedback, no call back??? just the same message over and over again stating that my application is in process and then nothing once again??
SR
Sharné Reagan's update30 May 2022, 09:53
Reviewer Update
No feedback, no call back??? just the same message over and over again stating that my application is in process and then nothing once again??
SR
Sharné Reagan's updateReviewer Update
30 May 2022, 09:58I have received a call back. thank you
SR
Sharné Reagan's update30 May 2022, 09:58
Reviewer Update
I have received a call back. thank you
Absa's replyOfficial
30 May 2022, 11:22Dear MISS SJ VAN DER WESTHUIZEN
Thank you for the update that the Personal Loan department has been in contact with you.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for the update that the Personal Loan department has been in contact with you.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply30 May 2022, 11:22
Official
Dear MISS SJ VAN DER WESTHUIZEN
Thank you for the update that the Personal Loan department has been in contact with you.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for the update that the Personal Loan department has been in contact with you.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,