Please update ur system

About 8yrs ago I was *******ly placed under debt review without my knowledge by a company called YMA consulting. I managed to clear my debts in full to improve my credit score which I successfully did . I then app**** for a revolving loan seeing that I bank with absa , I was pre approved for 102k but declined because the system showed "inconsistent repayment debt history" although on the credit bureau it does not show inconsistent debt history but shows on absa system. On the absa app my credit score shows excellent . I was given a credit card and told I Shud reapply after 3mnths and was told by the consultant that the inconsistent payment history would b removed . I returned after 3 months and " low and behold" it was still showing on my profile. The system showed a personal loan amount of 15k although my salary has increased but the consultant said he has to do a referral to the credit department . Im interested in a revolving loan but because of the "inconsistent payment history" I'm refused although just for interest sake I app**** at another bank and on there system no "inconsistent" history is shown. I have been banking with absa for years and would not like to change banks. I will appreciate ur urgent attention to this matter plz. If the inconsistent payment could b removed from my name would b apreciated.