Please train your people

Day 1: Call to report *****. Payment was made from ABSA to FNB. She says I must ask for payment reversal. I was asked to send mail to ********** with case number and affidavit Day 2: A) Call FNB who told me ABSA must give me the answers I am looking for B) Call person1. She spends half an hour telling me what the first lady at ABSA did wrong, and give me 'the real ***** email' ********** but no contact number I requested. She says I must resend email to this address C) Call Lebo. He says above emails is going to the same people. I ask him to nevertheless give me the number for digital and the number for frm. Lebo give me ********** 004 and says that will take me to both resources. D) I call ********** 004. Tumi says no, frm, digital, and payment reversals are THREE different places. To all these people I had spend 10 minutes to retell the whole story and each of them was incapable of understanding the story. Then I had to spend another 10 minutes to explain and re-explain. I got replies such as that I should call FNB because they did not LISTEN in the first place. Some say I called the number for digital and must call frm. Some say I called frm and must call digital. Others say I must call Payment reversal. Yet, when I ask the number, the one I called is what they gave me. Tumi wants to help because the call center can't and she gives me the managers two cell phone numbers of digital, namely Palesa. Palesa don't pick up her phone. This is how I spent my whole afternoon and still have no answers. Now it is 4:52 pm and the bank is closed. So much for our economy and ***** in SA! ABSA head office. Please come down and check what your employees do on ground level so you get to understand your own business better please.