Please tell me how absa?

Item: Absa
Rating: 1
Author: Christopher S

I understand that services are taking a lot of strain with this pandemic we face, but damn, I try to increase my overdraft facility online, I get referred to a telephone to call in order to complete, I call the number and the voice prompt refers me to apply online, and the option of speaking to a consultant is out of the question as that has been removed. I have been a client for almost 20 years with Absa but seriously, this???

Helpful (0)

Replies (1)

Absa's replyOfficial

07 May 2020, 07:10

Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Absa's reply07 May 2020, 07:10

Official