1 reviews | Active since Nov 2016

04 Jan 2022, 11:25

Please stop adding to confusion caused and help

Went into absa n1 goodwood 3Jan 2022 and spoke to ray iriebcan re:the new absa card which I can't use.Ray told me my account was handed to strauss daly Inc. some months back and my account no longer with absa.Phoned strauss daly thi morning 4Jan 2022 at 8:40am and they told me my account was handed back to absa on 31Dec2021.So runaround begins.I spend nearly 14min.on the absa *** high call volume line without any success.According to my visit to absa goodwood yesterday my absa gold account is not valid and should have been converted to a R5 savings account that wouldn't be charging such high charges because the account was handed over debt review 3 months back.So for 3 months I've been charged these fees when clearly the account should have been converted according to Ray at goodwood.I explained to Ray my home loan is still going off my cheque account by debit order on 6 of every month and her advise was not to pay anything into cheque account because money would be lost.So now I am puzzled because clearly the left and right is not communicating and poor me is left in middle to make sense of this.

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Replies (5)
Absa
Absa's reply04 Jan 2022, 13:30
Official
Dear Clinton Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours.  I look forward to being of service to you.   Vanessa Crowe 

Best regards,

's update04 Jan 2022, 14:04
Reviewer Update
I have absa gold cheque account for many years which is always been linked to my credit card,my revolving loan and home loan.For years I have been charged fees on all these accounts and could transact between accounts.My home loan is still active and comes off cheque account by debit order on 6day.How can n1 tell me the cheque account is no longer active when I am paying monthly account fees and transact fees.They explain it by telling me the account was handed over to strauss daly Inc. Umhlanga and they say no it was handed back to absa on 31/12/2021.Clearly I am been shafted when all I want to do is make payment on my account.Absa has denied me access to this account so that I no longer can make internal xfer to my revolving and credit cards and by so doing very smartly cause me excessive grief by making me fall further behind on my payments and most difficult to try and catch up.I am not imagining these things .The online app and banking is still active and there should be no reason why the access was removed without informing me prior.Perhaps absa will compensate me for all the account fees and charges over the years and I can pay that toward the revolving and credit card.I been trying to talk to absa with what seems little hope of some resolution.I write my no.again ***
Absa
Absa's reply04 Jan 2022, 16:39
Official
Dear Clinton Thank you for providing further information. I have sent an acknowledgement email should you wish to communicate further. Trust you find the above in order.  Vanessa Crowe 

Best regards,

's update05 Jan 2022, 21:32
Reviewer Update
Please call me I am tired of the run around.You guy all work for the same institutions but nobody knows what the he'll is going on
Absa
Absa's reply06 Jan 2022, 10:01
Official
 Dear Clinton Thank you for taking my call this morning. I will send you an update via email shortly and will expect your email as discussed. Trust you find the above in order.  Vanessa Crowe 

Best regards,