Please shoot(fire) the messenger

<p>Today the courier company DSV was meant to deliver my card to me. Instead I got an sms from ABSA to say it was delivered. In a panic I called the call centre and was told that DSV had handed my card over to someone I didn't know. This is even after they asked me for a second contact. They never even called me when they were there to deliver but instead chose to give my card to someone I didn't know or mandate to recieve my card. Now I had to cancel my card and so can't use my current card. This annoys me as I go on holiday on Friday Morning and so have no card to transact with should I need it. ABSA chose this supplier and so has to bear the grunt of their incompetence. I will never request face to face collection with ABSA. </p>