Please send me that promised email

I called Absa (the branch at Centurion Mall) at 12:48 and spoke to a woman named Leigh-Ann (not sure the spelling) and she was uninformed and did not follow through with the email she said she would send me by the end of today.

Please, could someone at Absa send the necessary documentation - that I need to full out and bring in - to change my residence detail on my account? The property I am renting is in my brother-in-law's name. I found an affidavit on FNB's website but none on Absa's website. Please confirm what I need to bring in in order to get this sorted as quick as possible.

My email address is **********

And please ask 'Leigh-Ann' to treat your customers better. I was told that I didn't have to go into the Centurion branch, and after the phone call, it felt like your Centurion branch's employees are not welcoming your customers.