Please send an email and we will never get back to you - AVAF

I recently contacted Absa for some assistance so that I can get my vehicle payments up to date and start a fresh, I called the call centre, they advised me to speak to Absa restructures as they mentioned this was the department that could assist me.

All I wanted was for someone to come back to me, with an arrangement that can be met. I am asking for help and these people just ignore you, completely just don't come back to me.

I sent the email with all requested documentation over 1 week ago and they have still not come back to me and on Thursday my statement closes. ABSA Vehicle finance has to date not called me back.

Is there anyone at Absa that can assist me,

I just want some help.

How hard can it be for them to just let me know what can be done so I can have my account sorted.