Please release my money

Absa is really playing with me every month. My colleague deposited money into my South African account from her Kuwait account that was on Thursday 22 March 2018 today is 26March and I am still waiting for Absa to release my money into my account so I can pay my bills back home. I've emailed Claudette twice she have not responded to me since Friday.Ive tried to release my money on my Absa internet banking but I had no luck.Can someone please help me to release my money please please please.I need to pay my debits.