1 reviews | Active since Dec 2016

01 Dec 2016, 14:20

Please pay back my money ABSA Bank

<p>I have been with ABSA for some time now, infact from my days as a student and while I had challenges there and there I did not mind them but what is happening with the bond cancellation is a true shame between ABSA and your appointed Lawyers MacRobert Incorporated. ABSA made it worse by taking R3000.00 from my account.</p> <p>They never cancelled my debit and for 3 months did not deduct any money now am told that you will not pay back my money. It was not my fault. Why must I pay an extra R3000.00 for a bond?. My bond account is ********** 803.</p>

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Replies (2)
's update01 Dec 2016, 14:29
Reviewer Update

I have just now recieved this message and had to pay again this morning R51.50 because of issues of insurance and this should be proof of your own system faults:

" Absa: On 25/10/2016 a system error resulted in Absa Life notifying you that policy number ********** 625 had lapsed because we were unable to collect your premium. This error has been corrected. We apologise for any inconvenience caused. Queries? ********** 253. FSP36116"

Why ABSA, why??

Absa
Absa's reply02 Dec 2016, 10:50
Official

Dear Linda

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd