Please look into this matter as I still think Absa should refund me the R460 cause times are tough and I need the money.

I am currently not impressed with Absa as I was sent money by my cousin and she sent it by card less banking. On the day that I went to withdraw in Greenacres Shopping Centre the printed a receipt stating that the money had been withdrawn but I didn't get a cent. My cousin called Absa and reported they confirmed that the mistake was on their side and on that day they over by R460 which was the money that I was supposed to get. They kept on calling my cousin and finally told her they can't refund her back even though we have proof that I didn't get the money. That money was for busfare so I had to borrow money from a loan shark so that I could continue attending my classes.