Please just give me 1 person that can help

I have sent money with cashsend my account was changed to a cheque account my c ashsend never went to the person and can't be reversed I've been struggling since 30 June 2017 have phone been **** to and promise spent more than 100 on airtime and still no success can just one of these people give me a straight answer because it seems no one has any training on cashsend the branch can't help me most of the call centers can't and every one they send me too asked me where what and how really how do you create something not know how it works and take my hard earned cash and give me nothing please help and stop lying and telling me your investigating its been 3 months oh ja and if anot her atm retains my card I'm burning it down I don't have R150 every time for a card you retained if I lose it I understand not when you do that is called theft basically I just want someone who can give me strait answers absa is to divided no one can help or explaine because im starting to worry about today tomorrow if we will still be together and please call me I'm not wasting R1 of airtime on you anymore