MS
Michael S

1 reviews | Active since Dec 2019

14 Jun 2020, 20:36

Please inform Absa employees that their salaries are not paid by Absa

Barclays PLC paid a huge settlement to divorce Absa a couple of years ago but it does seem that they were very keen to part ways as they knew in advance where Absa would end up day...in the hands of employees who still believe that their salaries are paid by Absa. On May 11th 2020 I was approached, without solicitation by Thandie Dhlangalala based at Absa Eastlands in Boksburg, to apply for COVID-19 support in the form of a business loan which was secured more than 90% by Treasury. As a small business owner I did indicate my willingness to apply and within 48 hours she received my reply. After a week, having received no response, I followed up with another email but to no avail. A full month has passed with zero response. Why on earth am I approached if Absa knew in advance that they would never ever bother to do business? And please note, although I am lily white I have created job opportunities for black people to be employed and their future is in jeopardy due to lack of financial support. To the new CEO of Absa, Mr Daniel Mminele....sir, I wish you the best of luck to turn this ship around. Of all the banks the worst complaints ratings are being achieved by Absa. This is indeed a rotten milestone but I sincerely believe that you are best captain. Mr Mminele, please inform your employees that their monthly salaries, benefits, bonuses, retirement, etc are not paid by Absa but by us, your loyal clients.

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Replies (1)
Absa
Absa's reply15 Jun 2020, 11:17
Official
Dear Michael Strauss
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards,
Rezona Louw 
Group Customer Care