Please help your very-nice-but-very-frustrated client

Since this morning (27 Feb) I am unable to make any payments. The pay button on the app is grey and a message pops up saying I don't have access to this feature.

I phoned Absa, but I used up all my airtime waiting in the line for a consultant. And because I can't make payments, I can't buy more airtime to call again.

I waited in line at the Fourways branch for an hour and a half. I was told nothing is wrong on their side and I should delete the app and download it again. The 'Pay' button is still grey with the same 'limited access' message.

Please be so kind to call me back to fix this.