HH
Hendrik H
1 reviews | Active since Oct 2018
08 Oct 2020, 16:29
Please Help
Hi,
So I have had great help from ABSA, in regards to our helping us during the hard times. I have sent and rep**** to the SMS to say needed assistance, I have gone into bank and filled in the forms, only to have my assistance approved on Home Loan, and then my Personal loan debit twice. I did all of this in August, and have asked to consolidate loans, and also if we could get relief for 6 months. Why can one department get it right an not the other, and now I am left with R0 rand.
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Replies (2)
Absa's replyOfficial
09 Oct 2020, 09:00Dear Hendrik, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply09 Oct 2020, 09:00
Official
Dear Hendrik, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
HH
Hendrik H's updateReviewer Update
31 Oct 2020, 05:27Hi Basani,
You were fantastic but you fellow colleagues let you down. So it has happened again and even after what was agreed apon.
Please can you check your email.
Regards
Rick
You were fantastic but you fellow colleagues let you down. So it has happened again and even after what was agreed apon.
Please can you check your email.
Regards
Rick
HH
Hendrik H's update31 Oct 2020, 05:27
Reviewer Update
Hi Basani,
You were fantastic but you fellow colleagues let you down. So it has happened again and even after what was agreed apon.
Please can you check your email.
Regards
Rick
You were fantastic but you fellow colleagues let you down. So it has happened again and even after what was agreed apon.
Please can you check your email.
Regards
Rick