TP
Theunis P
1 reviews | Active since Mar 2009
08 May 2022, 11:57
Please help ATM malfuntion
Please help, I was having problems withdrawing money from my other account in Bethlehem, so I decided to use my Woolies card at the ABSA ATM inside Pick n Pay at the Dihlabeng mall. The 1st withdrawal work 1/2 way - from the complete withdrawal I got only R2.6k the rest was stuck and the machine said returning it back, I tried another withdrawal which failed but an SMS said it worked, and another for which I got the correct number of currency.
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Replies (6)TP
Theunis P's updateReviewer Update
08 May 2022, 11:59correct Seq number 007449
TP
Theunis P's update08 May 2022, 11:59
Reviewer Update
correct Seq number 007449
Absa's replyOfficial
09 May 2022, 11:05Dear Theunis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is ***5. RegardsPravesh BejayGroup Customer Care
Best regards,
Absa's reply09 May 2022, 11:05
Official
Dear Theunis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is ***5. RegardsPravesh BejayGroup Customer Care
Best regards,
TP
Theunis P's updateReviewer Update
15 Jul 2022, 08:542 months later with no resolution - jut get sent from pillar to post
TP
Theunis P's update15 Jul 2022, 08:54
Reviewer Update
2 months later with no resolution - jut get sent from pillar to post
Absa's replyOfficial
15 Jul 2022, 09:02Dear Theunis
Please be advised that a formal response was emailed to you on 09/05/2022. You will need to contact Woolworths Financial Services to log the dispute.
RegardsPravesh BejayGroup Customer Care
Please be advised that a formal response was emailed to you on 09/05/2022. You will need to contact Woolworths Financial Services to log the dispute.
RegardsPravesh BejayGroup Customer Care
Best regards,
Absa's reply15 Jul 2022, 09:02
Official
Dear Theunis
Please be advised that a formal response was emailed to you on 09/05/2022. You will need to contact Woolworths Financial Services to log the dispute.
RegardsPravesh BejayGroup Customer Care
Please be advised that a formal response was emailed to you on 09/05/2022. You will need to contact Woolworths Financial Services to log the dispute.
RegardsPravesh BejayGroup Customer Care
Best regards,
TP
Theunis P's updateReviewer Update
15 Jul 2022, 10:16it is not a WFS problem - it is a problem with the ATM your ATM
TP
Theunis P's update15 Jul 2022, 10:16
Reviewer Update
it is not a WFS problem - it is a problem with the ATM your ATM
Absa's replyOfficial
15 Jul 2022, 11:18Dear Theunis
Please be advised that WFS will have to log an interbranch dispute to balance the ATM. Any surplus funds will be credited to their suspense account and they will then credit your account.
RegardsPravesh BejayGroup Customer Care
Please be advised that WFS will have to log an interbranch dispute to balance the ATM. Any surplus funds will be credited to their suspense account and they will then credit your account.
RegardsPravesh BejayGroup Customer Care
Best regards,
Absa's reply15 Jul 2022, 11:18
Official
Dear Theunis
Please be advised that WFS will have to log an interbranch dispute to balance the ATM. Any surplus funds will be credited to their suspense account and they will then credit your account.
RegardsPravesh BejayGroup Customer Care
Please be advised that WFS will have to log an interbranch dispute to balance the ATM. Any surplus funds will be credited to their suspense account and they will then credit your account.
RegardsPravesh BejayGroup Customer Care
Best regards,