MD
Marni D
1 reviews | Active since Feb 2013
05 May 2024, 22:41
Please help asap - for the fourth time
Since Thursday, 2 May, I've tried to make a purchase in Dubai. First my card was blocked. I went into the bank to fix it. I was assured it was fixed. It wasn't. I could make any transactions or withdraw money. I phoned, I was redirected three times before someone told me it is now fixed. It wasn't fixed. Went to the bank again. At least I can use my card now in South Africa, but I still can't make the purchase in Dubai. Please help me asap. I have tried numerous websites, and they all tell me my card is the problem.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
06 May 2024, 09:09Dear Marni Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsPravesh BejayCustomer Value Management
Best regards,
Absa's reply06 May 2024, 09:09
Official
Dear Marni Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsPravesh BejayCustomer Value Management
Best regards,
MD
Marni D's updateReviewer Update
15 May 2024, 13:44Thank you Pravesh for going out of your way to fix my problem. After another visit to the bank and more phone calls I was still without a working bank card. I was already out of the country, feeling hopeless... but Pravesh kept trying until it worked. I'm so grateful.
MD
Marni D's update15 May 2024, 13:44
Reviewer Update
Thank you Pravesh for going out of your way to fix my problem. After another visit to the bank and more phone calls I was still without a working bank card. I was already out of the country, feeling hopeless... but Pravesh kept trying until it worked. I'm so grateful.
Absa's replyOfficial
15 May 2024, 13:57Dear Marni
Thank you for the positive feedback, much appreciated.
RegardsPravesh BejayCustomer Value Management
Thank you for the positive feedback, much appreciated.
RegardsPravesh BejayCustomer Value Management
Best regards,
Absa's reply15 May 2024, 13:57
Official
Dear Marni
Thank you for the positive feedback, much appreciated.
RegardsPravesh BejayCustomer Value Management
Thank you for the positive feedback, much appreciated.
RegardsPravesh BejayCustomer Value Management
Best regards,