PLEASE HELP!!!! ABSA

I have app**** for my credit card on the 19th of April submitted required paperwork immediately. received an sms and email to confirm all docs received correctly. followed up numerous times from the 19th April to the 08 May saying its being processed on the 09th I received a quote accepted. days later still no response followed up again. again they asked for paperwork which was sent again told me it had to be reprocessed waited another week to call them then i called told me docs received they will escalate it???? and the consultant will contact me waited a few days again giving ABSA the benefit of the doubt. called again then got told my quote expired its been more than a month, i need to follow up regularly ? what have i been doing i asked the consultant to put me through to a team leader, was told the team leader is not available asked them to call me and cc me in emails still waiting.... seriously I've been an ABSA client for over 20 years???? wth??? please advise if i should just close my accounts and get better service somewhere else! so all in all my excuses from the call centre was. docs not received, credit limit not right, i should follow up? i spoke to a consultant called Sandi today 25/05/2018 at the number ***PLEASE HELP!!!