Please Help

Good Day, I urgently need assistance. Rain 5G incorrectly took money from my account on the 7th March 2025 due to a technical error that occurred on their side. I received a message to which they apologized and said that the money would be back in my account on the same day. We are now on the 26th March 2025 and the money is still not reflecting in my account. I am being send from pillar to post and not getting help. I went to an ABSA Branch and they told me that they cannot help me. I have contacted Rain on Numerous occasions and I am no where closer to getting my Money. I have asked for a letter from them which I am not getting. Rain has taken off another Payment from my Account as per agreement. Please can you investigate this matter and get my money return back into my account. The money is showing as Uncleared on my account. This is unacceptable that no one is willing to help me with this.