SB
Storm B
1 reviews | Active since Sept 2015
30 Sept 2015, 20:02
Please dont hang up!!!!
trying to do a cc application online and after getting refused 3 time i tried calling the call center .After a 15 minute wait and a lady telling me not to hang up i eventually did as i felt i was never going to get the help i needed. This service is shocking im sure fnb or absa will be more than willing too help.
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Replies (1)0
Replies (1)
Absa's replyOfficial
23 Oct 2015, 13:18Hello storm25,
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
Please accept our sincere apologies for the manner in which you were assisted.
Regards,
The Virgin Money Team.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
Please accept our sincere apologies for the manner in which you were assisted.
Regards,
The Virgin Money Team.
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
Please accept our sincere apologies for the manner in which you were assisted.
Regards,
The Virgin Money Team.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
Please accept our sincere apologies for the manner in which you were assisted.
Regards,
The Virgin Money Team.
Best regards,
Absa's reply23 Oct 2015, 13:18
Official
Hello storm25,
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
Please accept our sincere apologies for the manner in which you were assisted.
Regards,
The Virgin Money Team.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
Please accept our sincere apologies for the manner in which you were assisted.
Regards,
The Virgin Money Team.
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
Please accept our sincere apologies for the manner in which you were assisted.
Regards,
The Virgin Money Team.
We have escalated the complaint to the relevant manager to investigate and address the responsible consultant accordingly.
Please accept our sincere apologies for the manner in which you were assisted.
Regards,
The Virgin Money Team.
Best regards,