Please do NOT bank with ABSA. The service is pathetic!

I've been having endless problems with Absa. My whole credit card application was a mess, the debit orders was a mess, my debit order date is still is not fixed, they listed me on itc for a mistake they made and fixed it after 2 months only to make the same mistake again! and now this. I called Absa vehicle finance after I received an sms to say my restructuring application was declined. Someone named Vineo answered the phone. I told her I want to know the reason for the decline. This lady immediately tells me, You don't give enough information. I then told her I spent an hour on the phone telling them why I want restructuring then she has the audacity to tell me don't get emotional! She says to me everybody, everybody, everybody can't afford! I got so angry with this woman. All I wanted was the reason for the decline. She just kept going. I told her I had so much problems with my credit card and then she shouts, Oh THANK YOU THANK YOU THANK YOU while I'm still speaking, I couldn't believe this woman ***!! My husband took the phone cause he initially explained to them why the restructuring, he is an F & I at a dealer. He also got so angry at this woman. Then she turns everything around as if she's the victim!!!! She just drove us to a point and when we retaliate she plays the victim omw. Then I ended the call. OMW a minute later this Vineo woman calls me on my cell phone to tell me I'm emotional and how can I let my husband speak and make as if he's a dealer! I ended the call and went straight to the bank. The consultant told me to report it immediately as they are not allowed to speak to customers like that. How is Absa even allowing people like this to work for them! I worked for Absa about 20 years ago and I'm sorry to say with all the problems I've experienced looks like Absa has become a circus. WOW Absa you've outdone yourself!