Please dnt bank with ABSA

I am deeply disapponited at the way I was treated by the complaints department at ABSA bank , i felt that my query was not taken seriously i had a bad experience at an atm whereby when withdrawing money at the atm the ABSA machine went offline and after five minutes the atm released my card without dispensing the money.After calling the absa contact centre they advised the money will be reversed in my account in 12 hours this is 24 hours later and i have been sent from pillar to post regarding this issue and im at wits end dealing with ABSA this has as been a traumatic and stressful event as i needed this money to cover my family expenses now i have been advised the money will back in my account in 5-7 days which is totally unacceptable as i feel this matter hasnt been treated critically and with a sensitive nature.