Please close the account

I called Absa to ask them to close a loan account that I paid of yesterday. The consultant I spoke to indicated that she will forward to another department and it might take days for the matter to be finalized.

I called Absa on Monday to make an enquiry about the balance and I was taken from pillar to post. I was even promised that someone will call me back and no one called.

Now this is not acceptable to me, I just want the personal loan account closed. Please assist to have this account closed and furnish me with a letter to indicate the closure.