ZA
Zarreen A

1 reviews | Active since Apr 2013

28 Feb 2018, 23:54

PLEASE CLOSE MY ACCOUNT .... **************** !

I opened an account with Absa and was told there was a monthly fee of R99. Turns out this was a lie the fees in access of R500 a month ***. Instead of saving people money you actually costing them more. I have an app that doesn't work , I don't even get any sms for my transactions and your call centre is just pathetic.... close that call centre they are programmed to tell you please visit the branch. And when I do that the branch is closed... So that is what the head office charges is for to upgrade your branches.... Please close my account and refund all this unnecessary charges. This is really so disappointing !

0
Replies (2)
Absa
Absa's reply01 Mar 2018, 12:12
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

ZA
Zarreen A's update10 Aug 2018, 09:00
Reviewer Update
Even after all of this this account is still not closed and now accumulated bank charges . I was in hospital and I had a premmie baby I don’t have time to come in. I could open the account online why can’t it be closed . I was told to come withdraw my money which I did now I keep getting calls that I owe you I refuse to pay charges just close this account I don’t want any dealings with you.