BA
Beverley A
1 reviews | Active since Jan 2021
01 Nov 2023, 12:39
PLEASE CAN A BUSINESS (proper) MANAGER CALL ME .
GOOD DAY PLEASE CAN THE MANAGER OF BUSINESS BANKING contact me. I am getting nowhere with one of your business bankers, Solomon. This has been going on since Monday, I cannot make payments from the business account, I have to pay my staff and cannot because truthfully speaking ABSA should interview and choose staff more diligently. This man is just not getting the problem and the urgency of this matter. THIS IS UNACCEPTABLE AND AGAIN , ITS ANOTHER HUGE CORPORATION........
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Replies (3)
Absa's replyOfficial
01 Nov 2023, 14:29Dear Beverley Armitage Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply01 Nov 2023, 14:29
Official
Dear Beverley Armitage Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
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Beverley A's updateReviewer Update
01 Nov 2023, 14:52Hello Rezona, please understand the urgency of this matter. On Monday morning I tried to make a payment, it wouldn't allow me to, the error was something to do with a 2 step verification...... I knew nothing about this. Was on the phone for 41 minutes with a CS agent Aiden, he brought the Virtual agent into the conversation, we got nowhere. I got hold of Solomon " the business Banker " after mmm and aaaahing he said he would find out what to do. What does he do, phones me with the Virtual agent, and again we got nowhere. Solomon is writing an exam today, I need this resolved today, I cannot make my staff wait for their wages. UNACCEPTABLE, UNPROFESSIONAL, INEFFICIENT SERVICE FROM ABSA.
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Beverley A's update01 Nov 2023, 14:52
Reviewer Update
Hello Rezona, please understand the urgency of this matter. On Monday morning I tried to make a payment, it wouldn't allow me to, the error was something to do with a 2 step verification...... I knew nothing about this. Was on the phone for 41 minutes with a CS agent Aiden, he brought the Virtual agent into the conversation, we got nowhere. I got hold of Solomon " the business Banker " after mmm and aaaahing he said he would find out what to do. What does he do, phones me with the Virtual agent, and again we got nowhere. Solomon is writing an exam today, I need this resolved today, I cannot make my staff wait for their wages. UNACCEPTABLE, UNPROFESSIONAL, INEFFICIENT SERVICE FROM ABSA.
Absa's replyOfficial
01 Nov 2023, 15:44Dear Beverley Armitage
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply01 Nov 2023, 15:44
Official
Dear Beverley Armitage
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw