Please call me!!!

I app**** for a credit card with ABSA just over a month ago 12/11/2015. On the 16/11/2015 i had a call from ABSA going over the credit agreement. this was sent to my email which i signed and mailed with all other supporting documents.... <br> <br> Needless to say, I am still waiting (just over a month now) for my application to be finalised. I'm not getting any further feedback from ABSA to let me know where in the process my application is?<br> <br> I made numerous phone calls to your ***number (sometimes holding on for over 40min). I have also sent an email to your platinum area and yet no response?<br> <br> In my last call with a lady called Jane Ngcongwane she mentioned that my application was at the final stages where the card had to be printed and due to a system issue on their side this did not happen? Surely someone in the business needs to know whats going on?<br> <br> I really do not know what else to do in order for someone to PLEASE give me an update on my application? <br> <br> <br>