Please bring back my money

Hello… I am highly highly disappointed in you as a company. I’ve banked with absa for 20 years and I think the relationship is coming to an end now. There’s been a duplicated payment of R9388. I’m now left with nothing in my bank account. Can’t transact and can’t make payments. I did everything I was required to. Called the ***** department, the general enquiries department and went to your branches twice. This issue started last Thursday 31 January 2023. I’ve email the EFT Queries department as well but haven’t received any feedback. I now have to borrow money from people to buy electricity and stuff. I’m highly disappointed in your services. I don’t even know where to turn to now because I’m not receiving any help.