PLAYING ME A FOOL TO CHANGE DEBIT ORDER DETAILS.

It has come to my attention Absa doesn't take me serious I've contacting the numerous times via contact centre and emails this is regarding my debit order whereby changing from Capitec to FNB I already sent the 3 different emails with copies of ID & FNB proof of banking to *** including *** but no way forward since April month to date I already made 2 EFT payment to update my finance but I have no idea if I'm going forward or backward. Please somebody come with the solution and please don't tell me to send the details via *** again because it is not working at all.