Platinum Waste of Time

After having to replace a Platinum chq card after only 2 years due to its inferior quality and 3 visits to ABSA branch, I am still not able to use my Platinum card at any Point of Sale. Branch says it's fixed the call centre says there's a chip block. Having spent +/-5 hours in an ABSA branch with no results how many more hours does ABSA expect its Platinum clients to waste and how does ABSA plan on reimbursing me for wasted time.