Platinum package downgraded but still being overcharged a year later

<p>I app**** for my Absa platinum package to be downgraded to the base package in June of 2015. This was app**** for via e-mail and I also spoke to an ABSA consultant telephonically who asked me a few more questions. I was told this was done.</p> <p>A few months ago I noticed on my statement that I was still being charged the R235.00 "premium platinum package" price instead of the R160.00 it was changed to and again went through an exercise with ABSA to have this resolved and the additional R75 per month that was taken off my account to be reimbursed.</p> <p>It is now June of 2016 and I see with my latest statement that I am still being charged R235 per month instead of R160....</p> <p> </p>