1 reviews | Active since Mar 2017

10 Mar 2017, 14:42

Platinum member if ABSA my butt!

<p>I am a platinum member with ABSA, but have been pushed from pillar to post with Absa today to try and sort out an immediate payment that i did yesterday which the client still has not received. The so called "platinum" call centre is useless. The woman at Cresta Bank who tried to assist is not friendly at all and has the audacity to tell me not to associate everyone in ABSA bank is usless, but yet she could not assist me, how charming. She then proceeded to put me though to the manager, well I Literally HAVE NO WORDS. This manger also could not assist and was hostile and not friendly at all. I am so disgusted with the service received today, time to start looking at other banks that whe a situation arises I can phone one person. </p> <p>The sad reality is that the situation is still not resolved and ABSA really don't give a continental damn about their clients at all! </p>

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Replies (1)
Absa
Absa's reply13 Mar 2017, 12:26
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd