Platinum means nothing at ABSA

8 days after an internet application for a personal load (excellent credit rating, platinum customer, 20 years with the bank) - not even a phone-call, acknowledgement, email. Why even bother making this so-called service available via the website when the service actually does not exist. Your advert on TV showing the difference between ABSA platinum and other banks (pouring champagne into a stack of glasses) is a joke